Industrial Relations and Human Resources (IR / HR)

Industrial Relations (IR)

The Australian and Western Australian industrial relations frameworks are complex and sophisticated. The goalposts constantly change and there is a very real and daunting prospect of prosecution including significant penalties and imprisonment if found non-compliant.

At Delivering Outcomes, we offer a suite of industrial relations services covering compliance and efficiencies such as:

Employment contracts covering NES, modern awards, enterprise agreements or common law employees.

Representation and coordination of single and multi-enterprise bargaining agreement negotiations.

Pay rate audits and updates.

Leave entitlement audits.

Hours of duty audits and clarification.

Flexible working and averaging arrangements.

Preparation of Fair Work claim responses and advocacy.

Human Resources (HR)

Employees are vital to any organisation, big or small! People are dynamic and are the key to unlocking all the benefits of a thriving business.

By fostering diversity, we unleash the transformative power of our diverse workforce to catapult the organisation as an industry leader, we work together to develop robust policies, effective procedures, and clear guidelines that nurture inclusion, resolve conflicts seamlessly, and foster vibrant communication and compliance. 

We offer a full suite of documents to support the employee relations of your business.

As your HR partner, Delivering Outcomes offers broad consulting services covering leadership capability and development, employee relations, industrial relations, workforce strategy, compliance and risk management and attraction and retention strategies.

Delivering Outcomes has broad experience developed over 18 years in industries such as law enforcement, education, disability services and public administration.

With a collaborative mindset, a deep understanding of the intent behind the Australian Government’s industrial relations reform, and contemporary knowledge of the human resources, employee relations and industrial relations regulatory framework, Delivering Outcomes will partner with you to make you a preferred employer within your industry.

Psychosocial and Wellbeing

What does a psychologically safe work environment look like? It requires the ongoing evaluation and assessment of risks, and continuous improvement covering culture, employee knowledge, training, compliance, communication, handling conflict, leadership, building resilience, flexible work arrangements and individualised support.

For Western Australian employers, WorkSafe within the Department of Energy, Mines, Industry Regulation and Safety is the regulator to evaluate employer psychosocial hazard compliance and after spending the last 4.5 years with the regulator, Delivering Outcomes has a deep understanding of employee wellbeing and a psychosocially safe workplace.

Delivering Outcomes will partner with you to ensure you and your employees are healthy and safe with a workplace culture that is positive, inclusive, and educated.

Along with Investigation services we offer a full suite of documents to support the employee relations of your business and case management of any issues covering:

Suspected misconduct

Fitness for work

Grievances

Bullying

Under-performance

Sexual harassment

Unauthorised absences

Contact Our Safety Experts to Reduce Your Risk Today

Get in touch with our team and find out if Delivering Outcomes can help you.

Call us 1300 614 114
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What our customers say

Yuet-Kang Chow Director at Olive Tree Properties

“Chris brings with him great enthusiasm, energy and professionalism along with extensive shared services and large scale business transformation experience to every job that he takes on. A great person to have on one’s team!”

Rebecca Girdwood Senior Executive – ESG

“Chris was fantastic to work with, bringing experience and expert knowledge to the project. He also demonstrated extreme patience when dealing with the group and was able to bring them along on the project. A great experience, would definitely recommend him again.”

General Manager WA

“Dealing with chemicals with WHS in WA can be overwhelming and we’ve struggled for years. Delivering Outcomes came in with their WHS Chemicals expert who had seen it all before. They took one look at our hazmat mess and didn’t flinch. They systematically transformed our chaos into a beacon of compliance. No more reading cryptic regulations and wrestling with confusing paperwork. Delivering Outcomes untangled the mess, trained our team, and put together a system that we can all understand and follow. Five stars, zero hazmat headaches. What more could you ask for?”

General Manager – Agri Manufacture

“If you’re looking for safety consultants who don’t just talk the talk but walk the walk, Delivering Outcomes is unique. These guys are experts who really care about making your workplace safer. We had many WHS issues – the DO team didn’t just throw a generic plan at us, they listened to our issues and tailored their approach to fit our business and our people. Now we have a WHS management system that is easy to use, and everyone knows the part they play to make sure everyone goes home safe.”

Ty Matson, CEO Shire of Leonora

“When I came on board as the CEO there was really no WHS structure and my teams’ knowledge was low. Since Delivering Outcomes has been engaged it’s been great. Chris has gained the trust of the team, and the level of engagement is exceptional! It’s only been 4 or 5 months and to get to where we are now has just been incredible. I Sleep a lot better at night.”
“Understanding how WHS integrated into every business function and process changed our thinking from safety as a particular function, to safety as a culture. With a shift to focusing on safety we saw an increase in worker retention, better productivity and less compensation claims.”
“After struggling to recruit our own WHS team. Delivering Outcomes raised our understanding of skills required, created a solid plan and supported us by coaching our internal candidates.”
“In-depth practical knowledge from the specialists, means we moved swiftly to increase our workplace safety.”
“The difference between a previous WHS Gap Analysis and the one from the team at Delivering outcomes was amazing. We now have a detailed project plan that our business team can understand and follow. This will deliver measurable business improvements and even a return on our investments in safety.”