Incident Management

Incident Management: Turning Challenges into Safety Opportunities

In any workplace, prioritising safety is crucial, yet incidents may still occur. What distinguishes a proactive safety approach is how an organisation responds to these incidents. At Delivering Outcomes, we specialise in incident management, offering unbiased investigations and effective mitigations aimed at minimising potential re-occurrences and transforming incidents into opportunities for safety enhancement.

Key Elements of Our Incident Cause Analysis Method (ICAM):

  1. Structured Incident Investigation Process: We adhere to a structured approach in incident investigation. This involves meticulous identification and documentation of critical information, conducting thorough interviews, and analysing data to ascertain both surface-level and root causes of incidents.
  2. Root Cause Analysis: Determining the root cause is paramount in preventing the recurrence of incidents. Our experts delve deep into the investigation process, identifying not just the immediate causes but also the underlying factors that contribute to incidents.
  3. Control Recommendations & Corrective Actions: Following thorough analysis, we develop comprehensive control recommendations and corrective actions designed to mitigate against re-occurrence. These strategies are tailored to address identified root causes effectively.
  4. Detailed Incident Reporting: We provide detailed incident reports that outline the findings, root causes, and recommended actions. Clear and concise reporting is essential in understanding the incident’s nature and facilitating appropriate responses.
  5. Effective Communication with Workers: Transparent communication with workers is pivotal. We ensure open and effective communication channels to relay incident details, findings, and the planned actions to prevent future occurrences.
  6. End-to-End Incident Reporting Procedures: Our expertise extends to developing comprehensive incident reporting and investigation procedures that cover the entire incident management process, ensuring consistency and efficiency in handling future incidents.
  7. Loss Analysis and Trending: We conduct thorough loss analysis and trending to identify recurring problem areas, root causes, and emerging trends. This proactive approach aids in preventing potential incidents by addressing underlying issues.

Understanding the Complexity of Incident Causes:

Our experience has shown that serious incidents or near misses often have multiple root causes that coincide simultaneously. Hence, a comprehensive investigation is crucial to identify these intertwined causes and implement effective preventive measures.

For organisations seeking to turn incidents into opportunities for safety improvement, our expert incident management services offer a proactive approach. Contact us to leverage our incident investigation and mitigation expertise.

In summary, effective incident management isn’t just about responding to incidents; it’s about using them as catalysts for enhancing workplace safety. At Delivering Outcomes, our approach ensures comprehensive investigations, targeted mitigations, and proactive strategies that convert incidents into stepping stones for a safer work environment.

Contact Our Safety Experts to Reduce Your Risk Today

Get in touch with our team and find out if Delivering Outcomes can help you.

Call us 1300 614 114
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What our customers say

Yuet-Kang Chow Director at Olive Tree Properties

“Chris brings with him great enthusiasm, energy and professionalism along with extensive shared services and large scale business transformation experience to every job that he takes on. A great person to have on one’s team!”

Rebecca Girdwood Senior Executive – ESG

“Chris was fantastic to work with, bringing experience and expert knowledge to the project. He also demonstrated extreme patience when dealing with the group and was able to bring them along on the project. A great experience, would definitely recommend him again.”

General Manager WA

“Dealing with chemicals with WHS in WA can be overwhelming and we’ve struggled for years. Delivering Outcomes came in with their WHS Chemicals expert who had seen it all before. They took one look at our hazmat mess and didn’t flinch. They systematically transformed our chaos into a beacon of compliance. No more reading cryptic regulations and wrestling with confusing paperwork. Delivering Outcomes untangled the mess, trained our team, and put together a system that we can all understand and follow. Five stars, zero hazmat headaches. What more could you ask for?”

General Manager – Agri Manufacture

“If you’re looking for safety consultants who don’t just talk the talk but walk the walk, Delivering Outcomes is unique. These guys are experts who really care about making your workplace safer. We had many WHS issues – the DO team didn’t just throw a generic plan at us, they listened to our issues and tailored their approach to fit our business and our people. Now we have a WHS management system that is easy to use, and everyone knows the part they play to make sure everyone goes home safe.”

Ty Matson, CEO Shire of Leonora

“When I came on board as the CEO there was really no WHS structure and my teams’ knowledge was low. Since Delivering Outcomes has been engaged it’s been great. Chris has gained the trust of the team, and the level of engagement is exceptional! It’s only been 4 or 5 months and to get to where we are now has just been incredible. I Sleep a lot better at night.”
“Understanding how WHS integrated into every business function and process changed our thinking from safety as a particular function, to safety as a culture. With a shift to focusing on safety we saw an increase in worker retention, better productivity and less compensation claims.”
“After struggling to recruit our own WHS team. Delivering Outcomes raised our understanding of skills required, created a solid plan and supported us by coaching our internal candidates.”
“In-depth practical knowledge from the specialists, means we moved swiftly to increase our workplace safety.”
“The difference between a previous WHS Gap Analysis and the one from the team at Delivering outcomes was amazing. We now have a detailed project plan that our business team can understand and follow. This will deliver measurable business improvements and even a return on our investments in safety.”